Warranty Replacement Procedure
In the unlikely event of there being a problem with your NETGEAR product, you will need to contact our technical support team on 0844 875 4000.
The returns process is as follows:
- A technical support agent will register your unit and carry out troubleshooting to confirm whether the product is defective. If there is a hardware fault, the following information will be required:
- Customer contact information
- Shipping address
- Proof of purchase (e.g. receipt, invoice or similar – required to check warranty status)
- A Return Materials Authorisation (RMA) number will then be issued by the technical team. Please be sure to write this down if any future reference required.
- When returning the defective unit do not include manuals, software, cables, modules, or mounting brackets. NETGEAR only replaces the defective unit and power supply (if applicable) and will not return other accessories. These include items returned in error.
NOTE: Do not ship the defective product to NETGEAR before contacting technical support.
Shipping Options
The replacement service that NETGEAR provide will be through a distribution company ANOVO. Their contact number is 020 8443 8718 (Mon – Fri daytime office hours only)
Points to note:
- Please keep hold of all accessories (e.g. stands, mounting brackets, cables, software, manuals and Power supply) unless they are the specific item being replaced. We cannot return these to you if you accidentally send them back.
- You may not be sent a brand new product depending on the stock available at the warranty centre.
There are three different methods of replacements:
1 - UK “standard swap” - collection of faulty device first, then delivery of replacement product.
Cost: Free.
This usually takes 4-6 working days from collection to delivery.
2 - Advanced "ground" - this is a direct swap delivery so there is only one contact with the customer and is a next day service when possible*. When your replacement arrives, please have your faulty item ready to hand over to the courier.
Cost: £15.00 GBP
3 – Advanced “next business day” – this is a separate delivery first and a collection arranged after receipt of the replacement product. This is a next day service when possible*
Cost: £30.00 GBP
*replacement orders must be put in before 2pm the day before delivery to avail of a next business day service.
Service Payment Options
The following credit cards are accepted:
• MasterCard
• Visa
Note: All charges are in UK Pounds Sterling.
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